Returns & Exchanges

At BrewDog, we want you to be completely satisfied with your craft beer and merchandise. If your order arrives damaged or isn't quite right, our team is here to help you navigate a hassle-free return process.

Return Process

• 1.
  Contact Support

  Email our customer service team within 14 days of receipt with your order number and a brief description of the issue.

• 2.
  Document Issues

  For damaged goods or perishable items, please provide clear photographic evidence of the packaging and the product to expedite your claim.

• 3.
  Package Your Return

  Securely pack non-perishable items like merchandise or glassware in their original packaging to ensure they are protected during transit.

• 4.
  Receive Refund

  Once your return is received and inspected, we will process your refund or send a replacement within 5-7 business days.